(1) These General Terms and Conditions apply to contracts for the provision of holiday apartments for accommodation as well as all other services and deliveries provided by the provider for the guest. The provider's services are provided exclusively on the basis of these General Terms and Conditions.
(2) The sub-letting or further letting of the provided holiday apartment, as well as its use for purposes other than residential, require the prior written consent of the provider.
(3) The guest's terms and conditions shall only apply if they have been agreed upon in advance. Deviations from these terms are only effective if the provider has expressly confirmed them in writing.
Please submit booking requests via the booking inquiry form or in writing to info@calwer-hoefle.de or call us.
If we can provide you with the desired holiday apartment for the desired period, you will receive a written confirmation of the booked holiday apartment and the invoice from us. The reservation for the holiday apartment becomes legally binding upon receipt of the booking confirmation (see §3).
Payment of the total sum is to be transferred to our account within 5 days after the booking confirmation. For short-term bookings, payment is due immediately upon receipt of the invoice. In case of default in payment, we are entitled to demand the applicable statutory default interest, currently 5% above the base rate. For each reminder after default, the customer must reimburse us for reminder fees of 15.00 Euro. All further costs incurred within the scope of debt collection shall be borne by the customer. We accept payments by bank transfer, PayPal or credit cards.
On the day of arrival, the holiday apartment is available from 4:00 PM. Should arrival occur after 8:00 PM, this must be arranged in advance. For key handover, please contact us by phone or email on the day of arrival. Claims for damages cannot be made if the holiday apartment cannot be occupied punctually at 4:00 PM in exceptional cases.
On the day of departure, the apartment must be vacated by 10:00 AM. The landlord reserves the right to charge for a late departure. The apartment must be left swept clean on the day of departure. Dishes, glasses, etc. must be cleaned and put away, waste bins emptied, and the refrigerator cleared out.
The holiday apartment is handed over by the landlord in an orderly and clean condition with complete inventory. Should defects exist or arise during the rental period, the landlord must be informed immediately. The tenant is liable for damages caused by him to the rental property, the inventory e.g. broken dishes, damage to the floor or furniture. This also includes the cost of lost keys and parking card.
Replacing a cylinder lock with 3 keys costs 50.00 Euro.
A replacement card for the car park costs 50.00 Euro
The inventory is to be treated carefully and gently and is intended only for remaining in the holiday apartments. Rearranging furnishings, especially beds, is prohibited. The tenant is also liable for the fault of his fellow travelers. Damages caused by force majeure are excluded from this. In case of contractual misuse of the holiday apartment, such as subletting, overcrowding, disturbance of peace etc., as well as non-payment of the full rental price, the contract can be terminated without notice. The already paid rent remains with the landlord.
Should liability insurance exist, the damage must be reported to the insurance company. The name and address, as well as the insurance number of the insurance company, must be communicated to the landlord.
The accommodation of pets of any kind is only permitted in the holiday apartment after prior written consent of the provider. The provider charges a reasonable surcharge for accommodating animals. If animals are accommodated without the prior consent of the provider, the provider may charge a cleaning fee of up to 100.00 Euro (net).
The holiday apartment may only be used by the persons listed in the booking. Should the apartment be used by more persons than agreed, a separate fee, which is determined in the rental price, must be paid for them. The landlord also has the right to terminate the rental agreement without notice in this case.
Subletting and transferring the apartment to third parties is not allowed. The rental agreement may not be passed on to third parties.
The tenant agrees to the General Terms and Conditions as well as the house rules of the holiday apartments. The declaration of consent is given with the booking.
In case of violations of the GTC or the house rules, the landlord is entitled to terminate the rental agreement immediately and without notice. There is no legal claim to a refund of the rent or compensation.
In the event of cancellation of the rental agreement, the tenant is obliged to pay part of the agreed price as compensation. Cancellation must be made in writing. The amount of compensation depends on the time until the day of arrival and is as follows:
The conclusion of travel cancellation insurance is recommended.
In the event of a cancellation on our part, due to force majeure or other unforeseeable circumstances (such as accident or illness of the hosts) and other circumstances beyond our control that make fulfillment impossible; liability is limited to the reimbursement of costs. In the case of justified withdrawal, the customer has no claim for damages - liability for travel and hotel costs is not assumed.
The landlord may withdraw from the rental agreement after the start of the rental period without notice if the tenant persistently disturbs other tenants despite a warning or behaves in such a way that is contrary to the contract that immediate termination of the rental agreement is justified.
The landlord is liable within the scope of due diligence for the proper provision of the rental property. Liability for any failures or disruptions in water or electricity supply, as well as events and consequences due to force majeure, are hereby excluded.
The landlord maintains internet access via WLAN in his holiday property. He permits the tenant to use the WLAN access to the Internet for the duration of his stay in the holiday property. The tenant does not have the right to allow third parties to use the WLAN.
The landlord does not guarantee the actual availability, suitability, or reliability of Internet access for any purpose. He is entitled at any time, for the operation of the WLAN, wholly, partially, or temporarily to allow further co-users and to restrict or exclude the tenant's access wholly, partially, or temporarily if the connection is or has been misused, insofar as the landlord must fear a claim for this reason and cannot prevent this with usual and reasonable effort in a reasonable time. The landlord reserves the right, in particular, at his reasonable discretion and at any time, to block access to certain pages or services via WLAN (e.g., illegal, glorifying violence, pornographic, or fee-based pages).
Usage is secured by access control. The access data (login and password) may under no circumstances be passed on to third parties. The tenant undertakes to keep his access data secret. The landlord has the right to change access codes at any time.
The tenant is informed that the WLAN only allows access to the Internet; virus protection and firewall are not available. Data traffic generated using the WLAN is unencrypted. Data may therefore possibly be viewed by third parties. The landlord explicitly points out that there is a risk that malicious software (e.g., viruses, Trojans, worms, etc.) may get onto the end device when using the WLAN. The use of the WLAN is at the tenant's own risk and peril. The landlord assumes no liability for damage to the tenant's digital media resulting from the use of Internet access, unless the damage was caused by the landlord and/or his vicarious agents intentionally or through gross negligence.
The tenant is solely responsible for the data transmitted via WLAN and for the fee-based services used via it. If the tenant visits fee-based internet pages or enters into obligations, the resulting costs must be borne by him. He is obliged to comply with applicable law when using the WLAN. In particular, he will:
The tenant indemnifies the landlord of the holiday property from all damages and third-party claims based on an illegal use of the WLAN by the tenant and/or a violation of the present agreement; this also extends to costs and expenses associated with the claim or its defense. If the tenant recognizes or must recognize that such a legal violation and/or such a violation exists or is imminent, he will inform the landlord of the holiday property of this circumstance.
(2) Shared Terrace / Usage Regulations: Between Biergasse 4 and 6 there is a covered shared terrace for all our guests, as well as a barbecue. The terrace may be used from 9 AM to 10 PM. You can sit, barbecue, eat, and smoke there.
Please use one shared table per apartment (space for up to 6 people).
A barbecue is available and can be used by all guests.
Please leave the barbecue clean after use, especially the grill grate. A metal brush for cleaning the grill grate is usually located below the grills. Otherwise, please ask us for it.
(3) Night Rest: From 10 PM to 6 AM. Please set the TV to room volume and close windows.
Please do not run the washing machine anymore.
(4) Waste Disposal: Please dispose of your residual waste in the black bin in front of the house.
Organic waste (uncooked kitchen waste) should be placed in the brown bin without plastic bags.
(5) SMOKING: You have rented a non-smoking apartment. Please note that smoking is not permitted in the apartment. Smoking out of the windows is also not allowed.
In case of violations, we will charge €500 for special cleaning.
Smoking is permitted on the furnished communal terrace between the houses in Biergasse 4 -6 or in front of the house, where sufficient ashtrays are also available.
(6) Heating and Windows: The room temperature on cool days is between 21 and 23 degrees Celsius.
The heating is centrally controlled, and thermostats are remote-controlled. If it is found that thermostats have been manually turned up, we will turn the temperature back down to 21 to 23 degrees.
The heating cools down when the window is open, and it then takes some time for the apartment to warm up again. Therefore, please close the windows after a maximum of 10 minutes of ventilation.
Please do not dry laundry on the heating, there are drying racks for that!
We repeat at this point: Smoking out of the windows is prohibited!
When leaving the apartment, all windows must be completely closed!
(7) Smoke Detectors: Legally required smoke detectors are located in all bedrooms. Removing batteries or even dismantling smoke detectors is punishable by law!
(8) Bed Linen / Change (for long-term stays):
Every 14 days, you can collect fresh bed linen from the reception in exchange for used bed linen.
(9) Check-out / Kitchen: We ask that you leave the kitchen as you found it: dishes cleanly washed and fully put away. Refrigerator and freezer empty, stove and oven cleaned. Trash disposed of in the containers at the reception (Biergasse 6).
For kitchens not left in proper order, we charge an additional €50 for cleaning.
No agreements other than those listed in this contract exist. No verbal agreements have been made. The general terms and conditions are accepted with the booking of the stay.
Should one or more provisions of these GTC become invalid, the validity of the remaining provisions shall not be affected thereby. The invalid provision is to be replaced by a valid one that comes closest to the economic purpose pursued with the invalid provision.
The Local Court of Calw is responsible for any disputes arising from the contractual relationship.
